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How does Wondering process data?
How does Wondering process data?
Updated over a week ago

Where is data stored and processed & what third-parties do you share data with?

The below table outlines what third-party processors we rely on to process data, and the safeguards that are in place to ensure data transfer is compliant.

Company name and address

Purpose

Applicable Safeguards and cross border transfer mechanism

Where is data transferred?

Amazon Web Services

Data storage & processing & content delivery network

DPA Signed. Data in EU so EU/UK adequacy regulations will apply.

Ireland

MongoDB (through AWS)

Data storage

DPA part of TOS. Data in EU so EU/UK adequacy regulations will apply.

Ireland

Stripe

Payments

DPA Signed. EU SCCs and UK Addendum incorporated.

US

Segment (Owned by Twilio)

Data processing

DPA Signed. Data in EU so EU/UK adequacy regulations will apply.

Ireland

Mixpanel

Analytics

DPA part of TOS. Data in EU so EU/UK adequacy regulations will apply.

EU

Twilio

Video calling & chat functionality

DPA part of TOS. EU SCCs and UK Addendum incorporated.

US

Intercom

Email & customer support

DPA Signed. EU SCCs and UK Addendum incorporated.

US

SendGrid

Email

DPA part of TOS. EU SCCs and UK Addendum incorporated.

US

Sentry

Error analysis

DPA Accepted. EU SCCs and UK Addendum incorporated.

US

Hubspot

Sending marketing emails

DPA applies to provision of services, with EU SCCs and UK Addendum incorporated.

EU

Tremendous

Incentive payments

DPA Accepted, with EU SCCs and UK Addendum incorporated.

US

OpenAI

AI functionality

DPA Accepted, with EU SCCs and UK Addendum incorporated.

US

CloudFlare

Hosting and content delivery

DPA agreed. EU SCCs and UK Addendum incorporated.

US

Slack

Customer and internal communications (optional)

DPA signed. To the extent that an international transfer is occurring then EU SCCs or BCRs incorporated.

US

Loom

Support recordings (optional)

DPA agreed. EU SCCs and UK Addendum incorporated.

US

We can supply further information regarding these subprocessors on request if applicable.

Updates to our subprocessors

The subprocessors used by Wondering may change over time. Wondering will update this page with notice of any new or different subprocessors as appropriate and necessary.

How do I exercise my GDPR rights as a data subject?

You can contact us directly by sending an email to [email protected].

What personal data does Wondering process on behalf of its customers?

Please see our Terms of Service for more details about what personal data we process on behalf of our customers. We are a processor of our customers’ collection and processing of personal data that they obtain through the use of our platform, which is controlled by their respective privacy policies.

What personal data does Wondering collect about its customers?

Please see our Privacy Policy for more details about what personal data we collect and process about our customers.

What are your company details?

Wondering is operated by Ribbon Technologies LTD. Our mailing address is:

Ribbon Technologies LTD,

86-90 Paul Street,

London, EC2A 4NE
United Kingdom

For more details, see our Privacy Policy.

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