Skip to main content
All CollectionsParticipant support
Troubleshoot screen sharing issues when participating in a study
Troubleshoot screen sharing issues when participating in a study
Updated over 2 weeks ago

If you're participating in a study on Wondering and see the error message below, it's because you're trying to record your screen when responding to a study on Wondering, but Wondering isn't able to record your screen properly:

This guide covers how to fix this issue.

Apple Mac

To share a window or your entire screen on Mac your browser needs to be authorised to do this in your System settings. To enable this:

  1. Open your System Settings

  2. In the side panel, select Privacy & Security

  3. In Privacy & Security, scroll down and select Screen & System Audio Recording

  4. Here you should be able to see the browser you were using and toggle your permissions to on. For example in the screenshot below, to enable screen sharing on Google Chrome, you just need to click the toggle to set it to on.

  5. Restart your browser and return to the study.

Did this answer your question?